1.How much is shipping?
We offer free 1st class shipping on all US orders including Alaska, Hawaii & Puerto Rico. There are paid expedited shipping options available too.
International rates depend on location and size of package.
2.Do u offer discreet shipping?
Absolutely! Our items are shipped in brown boxes with no markings. Even the return name is discreet and simply listed as FBG.
3.How do you ship and do you provide tracking?
We ship using USPS and provide tracking on all orders regardless of order size. You'll receive an email once we print the shipping label that includes your tracking number.
4.Do i need to be home to recieve package?
No you don't.
5.When will my package ship?
We usually ship the next business day. or earlier.
6.I entered the wrong address.What do i do?
If you item has not shipped you can email us at Sales@Metafunky.com with the updated address. If you package has already shipped we can't update the address. If the package is sent back to us we'll resend it to the correct address.
7.My Package didn't arrive?
First, check the tracking and see the status. If it's still in transit just wait until the expected delivery date shown in tracking. If it shows "delivered" in the tracking you'll need to contact your local USPS. Also, make sure to look at the tracking details as USPS will sometimes add a note to where they left your package.
We are not affiliated with USPS so you'll need to contact them for redelivery scheduling or tracking down packages.
8.Where do you ship from?
We stock and ship all of our items in our warehouse right outside of Washington DC.
9.What if my item is damaged during shipping?
Although we package are items with great care there is still a slim chance that it may arrive damaged. After all it is glass. Just take a picture of the unused piece and email it to us within 24 hours and we'll send you a replacement.
10.When will my package arrive?
Since we stock all of our items in our warehouse and ship within 1 business day you'll receive your item fast! 1st class shipping is usually between 3-5 business days after your item has been shipped. If you opt for the priority shipping the delivery time is usually 2-3 days.
These times are estimates and can't be guaranteed due to unforeseen circumstances like weather, busy holidays etc.
Returns and Exchanges
1.What is your return policy?
If for any reason you are unhappy with your purchase, please let us know. We accept returns or exchanges on any unused item within 30 days of purchase. Buyer is responsible for return shipping.
2.Do you accept returns on used products?
No. If the item has been used we will not issue any type of refund or exchange.
3. I received the wrong item. What do i do?
We try our very best to make sure all items are fulfilled correctly but if you received the wrong item let us no within 24 hours. Don't use the item or we won't be able to issue an exchange. Once you contact us we'll either send you a pre-paid return label or let you keep it and ship you the correct piece.
4.How can i contact you?
Feel free to email us at Sales@Metafunky.com
5.How long before refunded money back into my account?
We'll issue the refund once we've reviewed the product. After we issue the refund it usually takes 2-4 business days to be in your account but that depends on your bank or credit card company. If you don't have the funds in your account after we issue the refund you'll need to contact your bank or credit card company.
6. Do you warranty used items?
No, we don't offer a warranty on any used items. The only items we warranty are items that arrived damaged. Send us a picture of the unused damaged piece within 3 days.
7. How do i return my order?
To return your order you'll need to contact us using Sales@Metafunky.com. Then you can ship it back to use. Once we receive it and make sure its in new unused condition will issue the refund. Once we issue the refund it usually takes 2-3 business days for the bank to put the funds back.
1.What payments do you accept?
We accept Visa, MasterCard, American Express & Discover.
2.Why don't you take paypal?
We don't accept Paypal because of their policy and restrictions on smoking accessories.
3.Where are you located?
We're right outside of Washington DC.
4. My transactions was declined because of "AVS rejection". What does that mean?
AVS rejection is when the address you entered for the billing address is not the address that your credit card company/bank has on file. For example, if you moved recently and you haven't updated your billing address with the credit card company and you're entering your new address on the transaction that would cause it to be "AVS rejected". You would need to either A. contact your bank/credit card company and update your address or B. enter the billing address the credit card company has on file for the transaction. You can still have it shipped to a different address at check out.
Also, for every failed attempt the bank puts a temporary hold on your account. This is just a hold and will go away usually in 1-2 business days.
5, There are multiple charges on my account?
For every declined charge you attempt the bank puts a temporary hold on your account. This is just a temporary hold and is not actually charged. The bank will release the funds usually in 1-2 business days.